But how should libraries best support citation management and the needs of users and how do the tools fit into information literacy programs? Penn State University librarians decided to take stock of the various tools and programs available for citation management and outline how these might be incorporated into reference and instruction settings.

In recent years libraries have seen an increase in the number and complexity of citation management programs like Zotero, RefWorks and Endnote, and with this an expanded role for libraries in support of citation and research management. Submitted for review accepted for publication July 6, 2011 Tuition for courses taken during May or summer terms will not be covered.Citation Tools in Academic Libraries: Best Practices for Reference and Instructionĭawn Childress is Humanities Librarian, The Pennsylvania State University, University Park, PA.

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